Privacy Policy

Last updated: March 2025

ShipPrime ("ShipPrime", "we", "us", or "our") is operated by CityMall Private Limited. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at shipprime.live and related services. By using ShipPrime, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, GST number, and business details provided during registration.
• Shipment Data: Consignee name, delivery address, phone number, order value, and package details entered for creating shipments.
• Financial Data: Bank account details for COD remittances, wallet transaction history, and payment records.
• Usage Data: Log data, IP addresses, browser type, pages visited, and actions taken on our platform.
• Integration Data: Data synced from connected e-commerce platforms (Shopify, WooCommerce, etc.) per permissions you grant.

2. How We Use Your Information

• To provide, operate, and improve our shipping aggregation services
• To process shipments and communicate tracking updates
• To remit COD payments and manage your wallet
• To send transactional emails, SMS, and WhatsApp notifications
• To detect fraud, prevent abuse, and maintain platform security
• To generate analytics reports for your business insights
• To comply with legal obligations under Indian law
• To respond to your support queries and feedback

3. Sharing of Information

We do not sell your personal information. We share your data only in the following circumstances:

• Courier Partners: Consignee details are shared with courier companies (Delhivery, EKart, XpressBees, BlueDart, DTDC, etc.) to fulfill deliveries.
• Payment Processors: Financial data is shared with Razorpay and banks for processing payments and remittances.
• Service Providers: We use third-party tools for analytics, communication (SMS/WhatsApp/email), and infrastructure — all bound by confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your account and shipment data for as long as your account is active and for up to 7 years thereafter, as required by Indian financial and tax regulations. You may request deletion of non-essential data by contacting our support team.

5. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. You can disable cookies in your browser settings, though some features may not function properly without them. We do not use tracking technologies for advertising purposes.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at support@shipprime.live.

8. Third-Party Links

Our platform may contain links to third-party websites. ShipPrime is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

9. Children's Privacy

ShipPrime is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of ShipPrime after changes are posted constitutes acceptance of the revised policy.